OnePlus users speed dial contacts are getting erased everyday, company promises fix in next update

As OnePlus gears up for the launch of the next iteration of its flagship devices, the OnePlus 7 and the OnePlus 7 Pro on May 14, several users of older OnePlus devices have complained that the contacts they saved as Speed Dials are getting reset everyday. Apparently, this has been an issue since January. The good news is that the company has said that the bug will be fixed in the next update.

“For the past couple of days, the speed dial contacts are disappearing again and again. Every day all the contacts are getting erased in the speed dial list. Is anyone else also experiencing the same issue? Is there any reason for (sic) why this is happening? Request OnePlus team to fix the bug as it is very annoying when it happens every day,” a user said on the OnePlus forum. Another user says that his/her speed dial is automatically resetting everyday. “The message shows no speed dial contact and it reset everyday in morning. I am currently on 9.0.0 update.”

The problem is being faced by the users of the OnePlus 5 and the subsequent phones that have launched so far. While there haven’t been any answers on why this is happening, some are saying that cache could be the problem. They even advised those affected to clear the cache. However, the solution does not seem to be working for a large part of the complainants.

Recently, OnePlus released the open betas for four of its older phones, the OnePlus 5, the OnePlus 5T, the OnePlus 6 and the OnePlus 6T, bringing some display-related updates as well as quick reply support. The open betas bring these features and optimisations to all these phones. However, there is an India-only feature for the OnePlus 6/6T devices. Under File Manager, the company has added an Intelligent cleanup feature that is anticipated to clean clutter from phones.